News Releases

National Public Safety Communicators Week April 8 - 14, 2018

April 9, 2018

National Public Safety Communicators Week

North Bay Police, Fire and 911

If you need help in a hurry, who do you speak to? When Police Officers or Firemen arrive and need further assistance who do they speak to? Communicators, that’s who. These people put the First into First responders. Seven days a week, 24 hours a day, each and every day including Christmas, Easter, their birthdays or their children’s birthdays, Communicators put your needs first.

The North Bay City Police and North Bay Fire and Emergency Services Communications Center responds to the public safety needs for the City of North Bay and Callander. These communicators not only assist citizens with routine inquiries but acquire the information needed in emergencies to ensure Police Officers and Firefighters respond with appropriate assistance that can make the difference between life and death for persons in need.

In 2017 our Communications Centre handled over 30,500 calls. These communicators also dispatch and co-ordinate the City's Police Officers and the North Bay Firefighters.

You’re the Calm in our Storm. A special thanks to all communicators for the job they do in being the First of the First responders.

The North Bay Police Service is proud of the great work being done every day by our police, fire and 911 Communicators.Our Communicators are often the first emergency services responders to be made aware of urgent and emergent situations involving severe trauma and harm to the people in our communities.They provide support and service to the victims of crime, officers on the front line and the public while ensuring emergency services are dispatched to help citizens across North Bay and Callandar.Thank you to the men and women who work in the Communications Unit with the North Bay Police Service.”

North Bay Police Chief Shawn Devine.

"This week, I am proud to recognize our team of fire and 9-1-1 dispatchers” said Fire Chief Jason Whiteley. “The North Bay Police Service Communications Division provides comprehensive fire emergency dispatch response 24 hours a day, 365 days a year for the citizens and visitors of North Bay. The women and men of the communication division are the first point of contact in an emergency and use modern technology to support North Bay Fire and Emergency Services as we respond to emergencies. Fire dispatchers work hard to ensure that help is dispatched as quickly as possible during an emergency.

The role of the dispatcher is crucial to success in dealing quickly with a wide range of emergencies," said Whiteley. “Fire dispatchers are the first to learn of an emergency, gathering critical information and relaying it to responding firefighters.”

For Police / Fire / Ambulance emergencies, call 9-1-1. For non-emergency or non-life threatening situations, we can be reached at Police: 472-1234 Fire: 472-1221. (Now our Communication Centre also has 911 text capability.)

To help them help you, always ensure that when calling 9-1-1 you stay on the line and follow these tips:

If you have a fire, GET OUT and call 9-1-1 from outside or a neighbour’s house.

Do your best to stay calm and answer all questions. The questions from dispatchers may not seem relevant, but are important in helping get the first responders to you as quickly as possible.

Help the 9-1-1 dispatcher help you. Listen and answer the questions asked, helping the dispatcher to understand your situation and assist you with your emergency until the appropriate police, fire or ambulance units arrive.

Know the location of the emergency. Provide the most detailed location descriptions and address information that you can. Know the geographic area that you are in. Look for cross streets, landmarks, signs and buildings. Knowing the location is vital to getting the appropriate first responder out to you. Providing an exact address is critically important when making a wireless 9-1-1 call.