Feedback on customer service accessibility may be provided to us:
- in person at police headquarters located at 135 Princess Street West, North Bay
- by telephone/TTY at 705-497-5581, which is answered 24 hours per day, seven days per week
- in writing at Chief of Police, North Bay Police Service, P.O. Box 717, North Bay, P1B 8J8; or
- by email at [email protected]
If members of the public with disabilities would prefer to give their feedback, and receive a response to it, using an alternate method than the ones offered above, we welcome their suggestions.
Our Commitment to Accessibility
The North Bay Police Service is committed to ensuring that our information and services are accessible to all members of the public in North Bay and Callander that we serve. This includes providing services and programs that people with disabilities can use and benefit from equally and in a manner that respects their dignity and independence.
Our policy is based on:
- respect for the dignity and independence of people with disabilities
- equal opportunity for people with disabilities to access, use and benefit from our services or programs with the same quality and timeliness that others receive; and
- service integration in relation to services provided to the broader public, unless alternative ways of providing the service or program are necessary for equal opportunity.
Laws and Rules
The standards and rules on providing accessible customer service are set out in the:
- Ontarians with Disabilities Act, 2001
- Accessibility Standards for Customer Service (Ontario Regulation 429/07)
- Integrated Accessibility Standards (Ontario Regulation 191-11)
The North Bay Police Service trains its staff on how to provide accessible customer service and on the requirements of our accessibility policies.
Customer Service - Information and Communication
When communicating or providing information or services to a person with a disability, we will do so in a manner that takes the person's disability into account.
Customer Service - Accessible Formats and Communications Supports
If a person with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs — at no additional cost to them. The format can include, but is not limited to, a CD-ROM, a large print version of a document either in paper format or electronically via email.
Accessible Website and Web Content
Visitors to this site can modify it by following the instructions outlined in the following points:
- Change text size: Make this website easier to view by making text larger and more readable.
- Change fonts: Change the text style for web pages you visit to make them more readable.
- Mouse pointer visibility: Make your mouse pointer easier to see on the screen.
- Change colours: Change the text and background colours for web pages you visit to make them more readable.
- Magnify screen: Make this website easier to read by magnifying the screen (if you browser or operating system does not allow you to resize text).
- Browse Aloud: Have a human voice read some parts of web pages out loud, if you have trouble reading.
The computer software Adobe Reader, which is downloadable for free, is required in order to read some of the content of this website, including the North Bay Police Service's:
People with disabilities may use their service animal in all parts of our premises that are open to the public.
Support PersonsPeople with disabilities can access their disability-related support person while using our services. In situations where confidential matters will be discussed, the support person may be asked to sign a confidentiality agreement or the role of the support person may need to be agreed to in advance of the meeting.