Call 9-1-1 immediately if...
If the collision involves any of the following, call 9-1-1:
- injuries or fatalities;
- pedestrians or cyclists;
- vehicles requiring tow trucks;
- damage to public or private property (signs, fences, utility poles, etc.);
- municipal, provincial and federal government vehicles;
- hazardous or dangerous goods; and/or
- suspected criminal activity*
Visit the Collision Reporting Centre If...
If none of the above conditions apply and the collision occurred in North Bay or Callander and the combined vehicle damage exceeds $2,000, complete the following steps:
- If it's safe to do so, remove your vehicle from traffic areas;
- Exchange information (see list below) with the other driver(s) and witness(es);
- Bring in your vehicle and the information, in person, to:
Collision Reporting Centre
135 Princess Street West, North Bay
Hours of Operation
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday, from 10 a.m. to 4 p.m.
Closed Sundays and Statutory Holidays.
- your driver's licence;
- your vehicle ownership;
- your insurance liability card;
- the involved vehicle so photos of any damage can be taken;
- the other driver's information (driver's name, address, phone number and driver's licence number; vehicle owner's name, address, and phone number, if different from driver; vehicle's plate number; name of insurance company and policy number.); and
- the witness's information, if applicable (name, address and phone number).
Residents (North Bay or Callander)
If you are a local resident and the collision occurred here, report it as soon as you can to the Collision Reporting Centre.
If you are not a resident of either North Bay or Callander but the collision occurred within the city or municipality limits, call the North Bay Police Service's non-emergency telephone number at 705-472-1234 and a police officer will attend to complete the Motor Vehicle Collision Report.
There is no need to contact police or the Collision Reporting Centre if:
- the combined damage to vehicles is less than $2,000;
- there are no injuries or fatalities;
- no pedestrians or cyclists were involved in the collision;
- no vehicle requires towing;
- there is no damage to public or private property;
- no municipal, provincial or federal government vehicle was involved in the collision;
- there are no hazardous or dangerous goods involved in the collision; and
- there is no suspected criminal activity involved in the collision, such as impaired driving, stolen vehicles, assaults, hit and runs, or uninsured or suspended drivers.
Under Ontario's Compulsory Automobile Insurance Act, if you are a driver involved in a motor vehicle collision, you are obligated to provide your information to other drivers involved, when asked:
Particulars to be disclosed
An operator of a motor vehicle on a highway who is directly or indirectly involved in an accident shall, on the request of any person directly or indirectly involved in the accident, disclose to the person the particulars of the contract of automobile insurance insuring the motor vehicle. R.S.O. 1990, c. C.25, s. 4 (1).
What to do when you hit a parked vehicle
If you hit a parked vehicle and are unable to locate the driver, leave a note informing the driver of the date and time that the vehicle was hit and that you will be leaving your personal information with the Collision Reporting Centre. Then, follow up with Collision Reporting Centre with your personal information and the details of the collision.
About the Collision Reporting Centre
The Collision Reporting Centre is operated by Accident Support Services International Ltd., a private company that partners with police and insurance companies in several collision reporting centers throughout Ontario. The company's primary focus is to provide customer service to the public while providing cost containment measures for both the police and the insurance industries.
The Collision Reporting Centre will:
- help you complete the police report;
- inspect your vehicle for damage;
- photograph your vehicle's damaged area;
- apply a "Damage Reported to Police" sticker to your vehicle;
- offer you the free use of a telephone so that you may contact loved ones, your broker and/or your insurer; and
- assist you in finding a rental vehicle or vehicle repair facility.