We take all complaints seriously.

Our objective is to resolve the issue. Members of the public who have concerns about the conduct of a North Bay Police Service officer, or about a policy or service, are asked to address their complaint to the Officer-in-Charge by telephone at 705-497-5555 or in person at police headquarters at 135 Princess Street West, North Bay.

Submitting a New Complaint to the Law Enforcement Complaints Agency (LECA) (Formerly OIPRD)

The Law Enforcement Complaints Agency (LECA) deals with complaints about the conduct of police officers including the Chief of Police and Deputy Chief.

Please note that the information when submitted on a complaint form may be sent to the Chief of Police, the North Bay Police Service’s Quality Assurance Officer, as well as the subject officer(s) of the North Bay Police Service and used for the purposes of administering the Community Safety and Policing Actand Regulations.

If you have questions about filling out the form or about the complaints process, visit their website at: www.leca.ca or call LECA at: 1-877-411-4773 or 416-246-7071.

If you require accommodation, kindly submit your complaint first and ensure to include the complaint number when making the accommodation request. If you need accommodation under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), please complete the Accommodation Request Form. If you cannot complete the form, please call the number above or email [email protected]

To review the North Bay Police Service Board policy on complaints against the Chief or Deputy Chief click here https://www.northbaypolice.ca/assets/complaints-ag...

To review the North Bay Police service Board policy on complaints against Police Officers click here https://www.northbaypolice.ca/assets/complaints-ag...

Official Complaints - Special Constables

It is the responsibility of the North Bay Police Service Board to establish a process for conduct complaints that are made of all Special Constables employed by the North Bay Police Service.

The Board is also responsible to publish notice on the Internet informing the public on how to make a complaint in relation to Special Constables.

Those persons wishing to make a complaint about a Special Constable are encouraged to review the Police Service Board policy on complaints against Special Constables by clicking here: by-law-009-complaints-about-special-constables.pdf

To fill out the "Complaint Against a Special Constable" form, download the Microsoft Word or Adobe PDF version below and submit electronically to [email protected] or print and mail/deliver in person to the North Bay Police Service. These forms are also available at the North Bay Police Service Headquarters.

Microsoft Word version: complaint-about-special-constables-form-2024.docx
Adobe PDF version: special-constable-complaints-form.pdf

LECA's (Formerly OIPRD) Contact Information

Website: www.leca.ca

Email: [email protected]

Law Enforcement Complaints Agency
655 Bay Street, 10th Floor
Toronto, ON M7A 2T4
Toll-free phone: 1-877-411-4773
Local phone: 416-246-7071
TTY: 1-877-414-4773
Toll-free fax: 1-877-415-4773
Local Fax: 416-327-8332

About the Law Enforcement Complaints Agency (LECA)

The Office of the Independent Police Review Director (OIPRD) opened on October 19, 2009. The agency changed it's name to Law Enforcement Complaints Agency (LECA), in 2023. It remains an arms-length agency of the Ontario Ministry of the Attorney General, staffed entirely by civilians.

LECA's goal is to provide an objective, impartial office to accept, process and oversee the investigation of public complaints against Ontario's police.

LECA's oversight role begins with the receipt of a public complaint and continues to the end of the investigation. The Chiefs of Police are still responsible for discipline of police officers and holding disciplinary hearings.

LECA will work to identify and offer solutions to systemic or ongoing issues within the police service.